Quick Answer: How Long Does EE Take To Refund?

Do I have a 14 day cooling off period with mobile contracts?

If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online.

This is called a ‘cooling-off’ period.

If you’ve already used the service (eg you made calls on a phone), you’re likely to be charged for what you’ve used..

How do I get out of a phone contract?

You can cancel your contract early, free of charge if you’re within the cooling-off period or if your network provider raised their price. Cancelling your contract at any other time can be expensive. You’ll usually have to pay the cost of the outstanding term in full.

Do I have to return my phone if I cancel my contract?

If you get a phone under contract and cancel early, you pay the ETF. That ends your obligation. You do not have to pay off the phone, and you do not need to return the phone. If you get a phone under the Device Payment Plan, you must pay off the phone when you cancel and there is no additional termination fees.

How long do you have to return a phone?

Retail store returns You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return.

Can I return a phone after 14 days?

If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. … Typically, if you return or exchange a phone that you received through an upgrade within 14 days of the upgrade, you can receive an equipment discount for a replacement phone.

Do you have 14 days to cancel a contract?

Your cooling-off period begins the day after you enter a contract with the business – whether the contract’s written down or if it’s an oral contract. 14 days is the minimum cooling-off period that a seller must give you.

Can I cancel my EE contract after 24 months?

If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum of 30 days notice. … If you want to cancel your contract and switch providers at the end of your plan, you’ll need to request a PAC from us to give to your new provider.

Can I cancel my EE contract within 14 days?

You have 14 days from when you receive your device, mobile broadband, tablet or other equipment to tell us you’ve changed your mind and request a return. Please note: email cannot be used to cancel a standard or fibre broadband contract.

How much does it cost to cancel EE contract?

On EE, you’ll need to pay a Remaining Contract Charge (early termination charge) when ending your contract during the minimum initial term. This is set at around 80% of the remaining monthly charges over your minimum initial term.

Can I get a refund from EE?

We’ll refund what we owe you within 30 days of receiving your request. You’ll have to pay for any usage before you return the phone to us. If that’s on pay as you go, we won’t refund any credit you’ve spent or any left on your phone when it’s returned.

Does EE have a 14 day cooling off period?

Cooling-off period You’ve got 14 days to return your purchases to us after your contract starts and if you cancel your contract, you’ll be charged line rental and anything used while you had the plan and our services.

Can you take a contract phone back?

Most shops have a 14 or even 30 day return period when you can get your money back no questions asked. If you’re within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it’s worth trying anyway.